GENERAL CONDITIONS

IMPORTANT INFORMATION

Arrival and departure:
On the day of arrival, rooms are available from 3 p.m. Check out time is 10 a.m. Upon request and payment of a supplement of 35,- € per person the room can be kept until 6 p.m.(included snack at lunch and use of the wellness facilities). Please give us a call, when you will arrive later than 6 p.m. During the winter season our main arrival day is Saturday, choosing another day may mean having to change room. Category A reservations can be changed into category D.

Reservations and payment:
reservation will be valid only after the payment of a deposit of 200,- € per room/holiday flat, which can be paid by credit card (Euro, Visa, Mastercard) or bank transfer to Cassa di Risparmio di Solda: ABI 06045 - CAB 58949 – c/c 25000. Bank fees will be charged to the customer.

Cancellation insurance:
we recommend you consider having a holiday cancellation insurance in order to avoid unpleasant cancellation charges. When you recieve the defintive reservation mail, you get the Link to our cancellation insurance.

Payment:
we accept payment by cash, cheques and ATM card. Credit cards are accepted only for the payment of the deposit and daily fees. In the case of special offers such as weekly packages and reduced prices, payment must be made by cash, cheque or ATM card. Please take into account that if the VAT rate increases, our rates may also increase.

Cancellations:
only cancellations in writing will be accepted. If the reservation is cancelled before 30 days prior to arrival, the cancellation charge amount € 50,-. In case of cancellation within 30 days prior to arrival or early departure you will be charged 80% of the entire stay you reserved. There is no refund for services not used. Holiday flat bookings: the total booked amount will be charged.

Shuttle bus:
On request, we will be delighted to pick you up from the airport or station. As we work in partnership with Volgger taxi services, (Sulden 0473-613106 mobile 335-6006865), we are able to offer the following rates: Innsbruck € 200,-, Verona € 270,-, Bozen / Landeck € 115,-, Meran € 100,-, Schlanders € 50,-, Spending € 35,-. Rates are quoted per mini-bus journey (max. 8 people). Bus transfer to South Tyrol from the low-cost airports of Bergamo, Verona, Venice, Treviso www.terravision.eu

Pets:
are accepted in every room/holiday flat and at the holte bar only upon request and on condition that they have all their own equipment. For each pet you have to pay € 15,00 per day without food and the final cleaning ince € 30,00 . Pets are not allowed into the dining room, swimming pool and wellness area.

Voucher:
we can arrange for you vouchers for stays, treatments in our spa, dinners etc. If you have any questions please do not hesitate to contact us!

Safety:
Please take note that selected areas of the hotel interior are equipped with surveillance cameras.

Our hotel and rooms are wheelchair friendly. We also have rooms with suitable linen and without carpeting (cat.D) for people with allergies. Please notify the hotel before arrival of any special requirements.

The information given above is valid, errors excepted.